Q: What are your shipping options?
A: We ship United States Postal Service. You can receive free First Class Shipping for orders $35 or more (or the standard rate is $3.75). We ship orders within 5-7 business days for Standard Shipping. Priority Shipping is offered at a rate of $10.
Q: Do you ship internationally?
A: Yes! We ship to all countries and even APO/FPO addresses. Canada shipping is a flat $10 rate. Any other international shipping is a flat $15 rate. *Please note that we are not responsible for any customs fees that may be associated with the delivery of your order. You will need to check with your local post office for these rates (only applicable for international orders).
Q: What is your return policy?
A: Customer satisfaction is very important to us! We are happy to accept returns for a full refund or exchange of product within 30 days of delivery date if the product is in the original condition. The customer is responsible for the shipping of the return. Please mail the package to our warehouse below:
Headbands of Hope
18630 Statesville Rd
Cornelius NC 28031
Please include a note with the following:
Are you requesting a refund or an exchange?
*We reserve the right to deny any returns or exchanges if the item(s) does not fit the requirements and we are not responsible for any lost items being returned to us.
Q: I sent my order back, when will I receive a refund?
A: All refunds will be issued once the package has returned to our warehouse. It will be manually processed within 3-5 business days. A refund will be issued only the the payment method used on the order. If you received the order as a gift, we can offer you a virtual gift card for an exchange. If you have any questions, email email@example.com.
Q: I received my headband(s) but it is defective/broken, what should I do?
A: Email firstname.lastname@example.org
with a photo of the defective product, your order number, and your shipping address. As long as it has been within 60 days of purchase date, we'll send you a replacement!
Q: Tracking shows that my order was delivered, but I can't find it. What do I do?
A: If tracking information shows that your order was delivered but you can’t find it, please follow these steps.
1. Confirm that your shipping address was entered correctly
2. See if there was an attempted delivery
3. Check around the delivery location (if in an apartment, check with the front desk/security)
4. Wait 36 additional hours - there are some instances where a carrier shows a package as ‘delivered’ a day or two before it is actually delivered
If you have completed all of these steps and still can’t find your package after 36 hours, please email us at email@example.com.