Returns + Shipping FAQ

We are so sorry if your item(s) did not work out for you. If your item didn’t fit, wasn’t your style, or you just didn’t love it, you are in the right place!

We offer FREE exchanges or store credit for domestic orders. Items must be unworn and in original packaging. Requests must be submitted within 15 days of the delivery date.

If you wish to receive a refund to the original payment method, there is a fee of $4.50 for shipping and handling. We do not refund for original shipping charges. 

If your item is marked as a sale item, that item is FINAL SALE.

Start a Return or Exchange

*If there is an issue with your order (missing item or incorrect item), please see information below*

*We reserve the right to deny any returns that do not meet these requirements and the customer is responsible for the shipping cost of the returned item and the exchange shipment.

A: These items are not considered sale items and may be returned unless otherwise specified.

Q: When will my refund be processed?

A: Refunds will be processed within 2-4 business days of delivery date to our warehouse. A $4.50 fee will be deducted from the refund amount. You will receive an email confirmation of the refund as soon as we submit it. Please allow 5-8 business days for your bank to process the refund and reflect on your account. If you are returning a gift, a gift card will be issued within 2-4 business days of the return.

Q: My item arrived incorrect or damaged, how do I get a new item?

A: If your item arrives damaged, please file a claim here.

If your item is incorrect, please email a photo of the incorrect item to hello@headbandsofhope.com and we will issue a replacement order or refund within 2 business days.

If your item is missing, please email hello@headbandsofhope.com with your order information.

Q: Do you offer Priority Shipping?

A: Priority shipping is a flat rate of $12. Processing time is 1-2 business days and ship time is 3-4 business days. We do not offer international priority shipping. 

Q: What is processing time?

A: It is the time period between when your order is placed and when it is initially scanned by USPS. The ship time begins at the time of the initial scan by USPS.

Q: What is Order Protection and do I have to purchase?

A: Order Protection is our claims services to help customers with any transit issues. You do not have to purchase, but we highly suggest adding it to your order to make sure your package is protected from theft, damages, and being lost. 

If you do not wish to purchase, simply remove it from the cart or turn the toggle off at checkout.

Q: I cannot receive USPS packages, what should I do?

A: If you do not receive USPS packages at your address, please send us an email to hello@headbandsofhope.com at the time you place the order and let us know! We can adjust the order to ship UPS or Fedex.

Q: Do you offer free shipping?

A: Free shipping is an option for all domestic orders over $50! This does not apply when we are running major sales or promotions.

Q: I entered the wrong shipping or billing address, what do I do?

A: Please send an email with the correct shipping address as soon as possible to hello@headbandsofhope.com. If the order has already shipped, we are unable to correct the shipping address and are not responsible for the cost to reship the order.

*Billing addresses cannot be edited due to security reasons, but we will let you know if we have a billing issue with your order.

Q: I wish to cancel or pause my subscription (monthly or quarterly), how do I do that?

A: Please email hello@headbandsofhope.com and we will take care of it for you!

Q: Do you ship internationally or to an APO/FPO address?

A: Yes, we do! International shipping cost may vary based on location.

• Canada shipping is a USPS flat rate of $18.
• UK shipping is a USPS flat rate of $25 .
• Australia shipping is a flat rate of $45 and ships UPS expedited mail.

*Headbands of Hope is not responsible for additional duty charges associated with your order. Please check with your local post office for rates or holds.

Q: USPS has marked my package as delivered, but it was not delivered, what do I do?

A: This happens extremely often with USPS and some postage is marked as delivered when it is received at your local post office. We have a few steps to take before marking the package as lost. Please follow these steps:

1. Confirm on your order or shipping confirmation that your shipping address is correct. If you no longer have these emails, please send an email to hello@headbandsofhope.com and we can help confirm your shipping address.
2. Wait an additional 3 business days. This happens mostly with weekend deliveries, so please start that time frame on the following business day.
3. See if there is an attempted delivery and reach out to your local USPS to initiate a redelivery. This can be completed online too! We are not responsible for setting up redelivery for items held at the post office. Please reach out to your local post office for their assistance.
4. If possible, ask your neighbors or delivery driver. If you live in an apartment complex, please check with the front desk/concierge. Check around the delivery location (front porch, mail box, etc.)

If you have followed all these steps and 3 business days have passed, please file a claim here.

Q: When is a package considered lost?

A: 7 business days based on carrier policy. Please file your claim here. 

Q: I wish to make a donation, how do I do this?

A: We are very grateful for anyone that wishes to make a contribution. 100% of that contribution will go to the making and distribution of donation headbands.  For every $25 donated,10 headbands will be donated to a hospital. Please click here to make a donation.

We are a for-profit charitable organization, so we are unable to provide a 501(c)3 tax write off.