Shipping Info + FAQ

Thank you for shopping with our small business! Our priority is your satisfaction, and we strive to make your shopping experience with us enjoyable and hassle-free.

Processing Time - 1-3 business days 

Shipping Options

• Standard Shipping | 3-7 days for delivery
• Priority Shipping - $12.95 | 2-4 days for delivery
• Free Standard Shipping - Available for orders over $50 when we are not running a major sale or promotion | 3-7 days for delivery
• International Shipping is available for 260+ countries | Shipping rates vary | 7-21 days for delivery

Please allow 1 business day for tracking to update. 

 Headbands of Hope Common Concerns + FAQ

Q: USPS has marked my package as delivered, but it was not delivered, what do I do?

A: This happens extremely often with USPS and some postage is marked as delivered when it is received at your local post office. We have a few steps to take before marking the package as lost. Please follow these steps:

1. Confirm on your order or shipping confirmation that your shipping address is correct. If you no longer have these emails, please send an email to hello@headbandsofhope.com and we can help confirm your shipping address.
2. Wait an additional 3 business days. This happens mostly with weekend deliveries, so please start that time frame on the following business day.
3. See if there is an attempted delivery and reach out to your local USPS to initiate a redelivery. This can be completed online too! We are not responsible for setting up redelivery for items held at the post office. Please reach out to your local post office for their assistance.
4. If possible, ask your neighbors or delivery driver. If you live in an apartment complex, please check with the front desk/concierge. Check around the delivery location (front porch, mail box, etc.)

If you have followed all these steps and 3 business days have passed, please file aclaim here.

Q: When is a package considered lost?

A: 7 business days based on carrier policy. Please file yourclaim here. 

Q: I wish to make a donation, how do I do this?

A: We are very grateful for anyone that wishes to make a contribution. 100% of that contribution will go to the making and distribution of donation headbands.  For every $25 donated,10 headbands will be donated to a hospital. Pleaseclick here to make a donation.

We are a for-profit charitable organization, so we are unable to provide a 501(c)3 tax write off.

Q: What is processing time?

A: It is the time period between when your order is placed and when it is initially scanned by USPS. The ship time begins at the time of the initial scan by USPS.

Q: What is Order Protection and do I have to purchase?

A: Order Protection is our claims services to help customers with any transit issues. You do not have to purchase, but we highly suggest adding it to your order to make sure your package is protected from theft, damages, and being lost. 

If you do not wish to purchase, simply remove it from the cart or turn the toggle off at checkout.

Q: I cannot receive USPS packages, what should I do?

A: If you do not receive USPS packages at your address, please send us an email to hello@headbandsofhope.com at the time you place the order and let us know! We can adjust the order to ship UPS or Fedex.

Q: I entered the wrong shipping or billing address, what do I do?

A: Please send an email with the correct shipping address as soon as possible to hello@headbandsofhope.com. If the order has already shipped, we are unable to correct the shipping address and are not responsible for the cost to reship the order. To cover reshipment, please purchase Order Protection at check out. They will pay reshipment shipping fees. 

*Billing addresses cannot be edited due to security reasons, but we will let you know if we have a billing issue with your order.

Q: I wish to cancel my subscription (monthly or quarterly), how do I do that?

A: Please email hello@headbandsofhope.com and we will take care of it for you!

Q: Do you ship internationally or to an APO/FPO address?

A: Yes, we do! International shipping cost may vary based on location.

• Canada shipping is a USPS flat rate of $18.
• UK shipping is a USPS flat rate of $25 .
• Australia shipping is a flat rate of $45 and ships USPS.

*Headbands of Hope is not responsible for additional duty charges associated with your order. Please check with your local post office for rates or holds.